Help Center
Browse the topics below or email support if you cannot find what you need.
- Add your first property
Step-by-step guide to adding your first property in StayRecap so you can start generating owner reports.
- Which CSV files do I need?
The CSV exports you need from Airbnb, Vrbo, or your PMS to generate a complete owner report.
- My CSV upload failed
How to diagnose and fix CSV upload errors in StayRecap.
- Column mapping errors
What to do when StayRecap cannot automatically map your CSV columns to the expected fields.
- How long does report generation take?
Typical timing for StayRecap report generation, and what to do if your report is slow.
- Regenerate a report
How to regenerate an owner report after uploading new data or fixing an issue with the source files.
- Download and send reports
Download your owner reports as PDF or email them straight to your owners.
- Pricing plans explained
A plain-English summary of the StayRecap Starter, Pro, and Scale plans and what is included.
- Cancel your subscription
Step-by-step instructions for cancelling your StayRecap subscription.
- Contact support
How to reach the StayRecap support team and what to include in your message.