Help Center

Browse the topics below or email support if you cannot find what you need.

• Add your first property

  Step-by-step guide to adding your first property in StayRecap so you can start generating owner reports.

• Which CSV files do I need?

  The CSV exports you need from Airbnb, Vrbo, or your PMS to generate a complete owner report.

• My CSV upload failed

  How to diagnose and fix CSV upload errors in StayRecap.

• Column mapping errors

  What to do when StayRecap cannot automatically map your CSV columns to the expected fields.

• How long does report generation take?

  Typical timing for StayRecap report generation, and what to do if your report is slow.

• Regenerate a report

  How to regenerate an owner report after uploading new data or fixing an issue with the source files.

• Download and send reports

  Download your owner reports as PDF or email them straight to your owners.

• Pricing plans explained

  A plain-English summary of the StayRecap Starter, Pro, and Scale plans and what is included.

• Cancel your subscription

  Step-by-step instructions for cancelling your StayRecap subscription.

• Contact support

  How to reach the StayRecap support team and what to include in your message.